Q: What preparation do I have to do?
A: We will require hot water and electricity from you. Please ensure you have the hot water on and enough electricity. It would also help if any personal items are removed from the floor space such as clothing, shoes, handbags etc. If you want us to move furniture could you remove any breakable or heavy items from any cabinets, wardrobes, underneath beds or wall units? I.e. China, glassware, books, clothes etc.

Q: Will you protect the feet of my furniture when you move it back onto to the damp carpet?
A: Yes. Always. The technician will place protector pads beneath any items which may stain from loose wood dye or rust from metal studs under the legs.

Q: How soon can I walk on the carpet?
A: You can walk on the carpet as soon it has been cleaned. You won't damage it. However do try to keep pets and heavy traffic off the carpet during the drying process. Wear indoor shoes or non-rubber slippers is advisable. We can issue plastic shoe cover if you require. Free of charge. Just ask the technician.

Upholstery Cleaning

Q: How long will steam cleaned fabric upholstery take to dry?
A: In most cases your upholstery will be dry in 12-18 hours. However this depends on the temperature in the room and the density of the fibre. Opening windows and increasing the heating will speed this process up and stack cushions in a tepee style when drying.

Q: What preparation do I have to do?
A: To wet clean we will require hot water and electricity from you. Please ensure you have the hot water on and enough electricity.

Q: How soon can I sit on my upholstery after it’s cleaned?
A: If your sofas or chairs have been dry cleaned you can use them immediately. However wet cleaned upholstery must be completely dry.

End of Tenancy Cleaning

Q. Do you provide the cleaning materials?
A: Yes, we provide all our own cleaning equipment and chemicals.

Q. How many cleaners do you send to carry out an end of tenancy clean?
A: We generally send a team of 2 to 5 cleaners depending in the size of the property.

Q. Do you clean the oven?
A: Yes, cleaning of the oven, cupboards and other appliances, inside and out, is included in the price.

Rug Cleaning

Q: Will the cleaning fade the colour or patterns of my rug?
A: No, not at all. In fact after we have cleaned it they will look brighter and bolder.

Q: Do we clean the fringes/ tassels?
A: Yes, we do.

Q: Can you collect and clean my rug?
A: Yes. We can come and collect from you and return afterwards.

Q: How long will the rug take to dry?
A: In most cases your rugs will be dry in 4-6 hours. This depends on the temperature in the room and the density of the fibre. Opening windows and increasing the heating will speed this process up.

Mattress Cleaning

Q: How long will the process take?
A: Depending on the size of the mattress between 15 to 30mins.

Q: How long does a mattress take to dry?
A: Most mattresses take 2/4hours to dry.

Q: Can you clean memory foam?
A: Yes. In fact memory foam can have a better response than traditional pocket sprung mattresses.

Q: What preparation do I have to do?

A: We will require electricity and water from you. It would also help if you could make sure our access to the mattress is clear and any sheets, blankets, duvets and pillows have removed.

Curtains and Blinds Cleaning
 
Q: How long will the process take?
A: An average pair of curtains takes between 15 to 30mins to clean. An average blind takes between 10 to 20mins to clean.

Q: Do you clean both sides of my curtains and blinds?
A: Yes, all processes include both sides of curtains and blinds.

Q: What preparation do I have to do?
A: We will require electricity from you. It would also help if you could make sure our access to the curtains or blinds is clear and any items from the window seals have been removed.

Stain Removal

Q: Can you remove specific stains?
A: We can remove any spot that is not a permanent stain. However there are conditions where permanent staining is present. The following is a list of conditions which may or may not allow spots to be removed. The percentage listed next to the condition is the percentage of CHANCE we have of removing it NOT the percentage of stain that will be removed.

Soft drinks – excluding Lucozade (95%) - Usually not a problem.
Red wine (95%) - Normally depends on type of 'panic' stain removal attempt by home owner. Avoid applying salt & or white wine.
Candle wax (95%) - Usually not a problem to remove the wax, but if the candle is coloured the dye may not remove.
Rust (95%) - Chances for rust removal are excellent.
Blood (85%) - If no hot water or alkaline cleaning products have been used, chances are good.
Tea & Coffee (80%) - Tannin spots sometimes cause a permanent stain. Many times when coffee or tea is spilled it is very hot. This can cause a stain to be set into the carpet.
Yellowing (80%) - Yellowing can be as simple as neutralizing the spot or area by spraying a solution on it or it can be impossible to remove. There are many unknown causes for yellowing. It is so common that we have several different products on our van just for yellowing.
Vomit (70%) - Same as urine. (If red dye is present in dog or cat food, see red dye removal.)
Ketchup (50%) - If ketchup has red dye in it, it could leave a stain. But without red dye, it's not a problem.
Faeces (95%) - Usually not a problem to remove.
Filtration Soiling / Draught Marks (70%) - Filtration soiling is the black marks you see around the edges of your base boards. Typically we can get these lines to lighten, but seldom do they come all the way out. The particles in filtration soil are so fine and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.
Urine (50%) - When urine is fresh and has not been cleaned using an alkaline spotter, the chances are good. If the urine has been there for a long time the chances are slim. However, urine will continue to deteriorate the carpet so it is extremely important to remove the urine deposits even if the spot does not come out.
Lipstick (50%) - Chances are good that we will be able to remove it with solvents. However, some lipstick may be in the red dye category which gives it a slim chance for removal.
Nail Varnish (80%) - Chances are good that we will be able to remove it with solvents.
Paint – water based (45%) - If it is a fresh spill the chances are much better. If it has already dried chances are slim.
Mustard & Curries (7%) - Mustard and curries can be very difficult to remove.
Red Dye (5%) - Red dye is almost impossible to remove unless conditions are exactly right. If the carpet is new, the chances are better. In many cases the only way to remove red dye is with a heat transfer process in which we apply a product to the spot, lay a wet cloth over it, and apply an iron to cause the spot to transfer to the towel. The spot is then rinsed thoroughly. This is a special procedure and due to the extra time it requires we do charge extra for this.