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1. DEFINITIONS
1.1 In these Terms of Business the following definitions apply:
“The Company” – means Thats Amazing Cleaning Services, Registered Address: 131 Malden Road, Cheam, Surrey, SM3 8QY.
“Cleaner” – means the person or sub-contractor carrying out cleaning services on behalf of the Company.
“Client” – means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – the visit to the Client’s address by the Cleaner in order to carry out the Service.
1.2 Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3 The Headings contained in these Terms are for convenience only and do not affect their interpretation.

2. CONTRACT
2.1 These Terms and Conditions represent a contract between The Company and the Client.
2.2 The Client agrees that any use of the Company’s services, including placing in order for services by telephone, email website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.4 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by the owner of the Company.

3. END OF TENANCY CLEANING
3.1 The Company reserves the right to amend the initial quotation, should the client’s original requirements change.
3.2 If collection of keys is required from a location outside the postal code area of the cleaning scheduled a £10.00 additional charge may apply.
3.3 The Customer understands that the price quoted is not a “package deal” and includes only cleaning labour.
3.4 Minimum duration of 4 hours per cleaning visit applies.
3.5 The Client agrees to provide a list of tasks before or on the day of the job prior to commencement.
3.6 The Client understands that the amount of hours he/she has been quoted for cleaning only was based on what The Company’s representative saw at the time he/she compiled the quotation. The Company reserves the right to amend the initial quotation at the start or during the job if more hours are required. The client will agree to pay additional time at the hourly rate.
3.7 If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. The company will not be responsible for any re cleaning after this period.

4. CARPET CLEANING, UPHOLSTERY CLEANING, CURTAIN & BLIND CLEANING, MATTRESS CLEANING AND RUG CLEANING
4.1 The Company reserves the right to amend the initial quotation, should the client’s original requirements change.
4.2 The Client understands that additional Parking and Congestion charges may apply.
4.3 All carpet/ upholstery cleaning orders are subject to £40.00 minimum call out charge.
4.4 If The Company operatives need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may be added to the price of the service.

5. PAYMENT
5.1 Payment is due after service is completed in the form of a bank transfer / standing order / major credit / debit card (UK only) cash or cheque. We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.
5.2 Payment is requested on completion of the service.
5.3 Payment can be made by cheque on completion, please make the cheque payable to Thats Amazing Cleaning Services. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.
5.4 Payment can be made with debit or credit card via a secured internet web site (this need to be made in advance). If payment is made online by credit card 3% surcharge will apply.
5.5 The Client agrees to and authorises the Company to charge his/her debit/credit card with any outstanding amounts owed to The Company.
5.6 Any bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £20.00 per cheque.
5.7 If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid Amounts.
5.8 Customer understands that any ‘late payments’ may be subject to additional charges. Debt Collection Agency Fees, Legal Cost or Court Fees will be add to your outstanding bill if we have to take this course of action.

6. REFUNDS
6.1 Refund will be issued only if the client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
6.2 Refund will be issued if a cleaning operative does not attend a cleaning visit, payment for which has been already collected by the Company.
6.3 Refunds will be issued only be issued after The Company have been allowed to rectify any problems or complaints.

7. DISCOUNTS AND PROMOTIONS
7.1 If your discount requires a voucher The Company will require the voucher before giving the discount. Failure to do so will mean no discount.
7.2 10% discount will only given if The Client is over 60 years old. Proof of date of birth may be required. Failure to do so will mean no discount.
7.3 If you are a 10% discount retuning customer The Company must find your previous order/s to give you discount. The Company reserves the right to not to give discount if it can not find your previous job. Failure to do so will mean no discount.
7.4 The Company reserve the right to cancel any discounts or promotions without giving notice.

8. LIABILITY
8.1 The Company shall not be liable under any circumstances for any loss, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to the transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
8.2 The Company reserves the right not to be responsible for: cleaning job not complete due to hot water or power, third party entering or present at the customer's premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely, any accidental damages caused by our cleaners if the customer has an unpaid balance owed to The Company.
8.3 The Company shall not be liable under any circumstances for any loss, damages, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or any way connected with the Company carrying out services for the Client if the Client has an outstanding amount aged 14 days or more from the date the payment was due.
8.4 We record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.

9. INSURANCE AND CLAIMS
9.1 The Company has a Public and Employers Liability Insurance policy. The policy will only cover claims caused by the owner and direct employees of The Company.
9.2 The Company uses services of partner companies and sub-contractors. In cases of a customer’s claim where it is the partner company or the sub-contractor that delivers the service they will appoint their insurance company to settle the claim.
9.3 The Company has no liability in the event of a customer claim against a partner company or a sub-contractor if: the settlement is not what the customer wants or if the claim is void or cancelled.
9.4 The Company reserves the right to refuse to share any of the confidential insurance company’s details and documents which include any details and documents relating to a partner company or sub-contractor.

10. COMPLAINTS
10.1 All complaints must be received in writing by letter or email.
10.2 If the Client is unpleased with a currently occurring service, the Company asks that the Client notifies it as soon as he/she notices anything that might be to his/her dislike by calling 07758 221044. Please do not wait until the service is ending.
10.3 The Client accepts and understands that poor service, damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle The Client to no refunds or recovery cleanings as the Company will not consider any complaints which are notified after such period of 24 hours.

11. CANCELLATION
11.1 There is a £40.00 cancellation/lock out fee for cancelling or rescheduling a visit with less than 24 hours notice for non-contract Clients. The same fee applies if the cleaning operatives are unable to gain access to the Client’s home, through no fault of the Company.
11.2 The contracted Clients agrees to pay £40.00 if 1) The Client cancels or changes the date/time less than 24 hour prior to the scheduled appointment; 2) The Client fails to provide access to the serviced premises this preventing the Company to carry out the booked work; 3) There is a problem with the Client’s keys and the cleaning operatives cannot let themselves in. If keys are provided they must open all lock without any special efforts or skills.
11.3 If the Client needs to change a cleaning day or time the Company will do its best to accommodate him. A minimum 24 hour’s notice is required. Please note that the Company cannot guarantee that the same operatives will be available on the new day and at the time the Client’s requires. Any changes in the cleaning schedule are subject to availability.
11.4 By entering into a service agreement with The Company, the Client agrees that after the cancellation of the cleaning service he/she will not hire or use any domestic cleaner provided by a present or past cleaner introduced to the Client by The Company. If the Client does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £1000.00 (one thousand British pounds).

By ordering The Company by telephone, e-mail, fax or The Company website the customer agrees to be bound by The Company terms and conditions. The Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates. www.thatsamazingcleaning.com 

These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.